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Hi all! Ban appeals sent to the support inbox are all read and reviewed, and if a case is reopened support will reach out to the original user. We unfortunately can't disclose ban reasons in order to protect privacy, but we'd love suggestions on improving the system through the feedback form, and it will all be taken into account when we review potential policy changes.
The link bug should be fixed now, and we're currently flagging all runs that were either submitted by or played by a user to make sure none fall through the cracks. If there is a different player versus submitter, the run will show up in both their lists. We know this may create longer lists, but our goal is to be as thorough as possible to minimize impact on the site.
Thank you for flagging, we'll look into this asap!